Frequently Asked Questions

We prioritize quality and sustainability in our material selection. Our collections feature natural fibers like organic cotton, linen, wool and silk, as well as innovative sustainable synthetics. Each product page includes detailed information about materials and care.

Yes, ethical manufacturing is at the heart of our brand. We manufacture all our products in our own factories. We pay fair wages, work in safe environments, and respect workers' rights. We regularly audit our supply chain to ensure our ethical standards.

We currently offer extended sizing in select styles, with plans to expand our size range across more collections. You can filter by size on our product pages to see available options. We're committed to becoming more inclusive with each season.

We release seasonal collections four times a year (Spring, Summer, Fall, Winter) with smaller capsule collections throughout the year. Sign up for our newsletter to be the first to know about new arrivals.

Sustainability is a core value at AMRISS. We use eco-friendly materials, minimize waste in production and prioritize longevity in our designs. We're continuously working to improve our environmental impact and are transparent about our progress in our annual sustainability report.

We provide detailed size charts for each product category on our website. For the most accurate fit, we recommend measuring yourself and comparing your measurements to our size chart. If you're between sizes, we typically suggest sizing up for a more comfortable fit.

Most of our items run true to size, but some styles may have a specific fit (slim, oversized, etc.). This information is clearly indicated on each product page. We also include customer reviews that often mention fit, which can be helpful when selecting your size.

If your item doesn't fit, you can exchange it for a different size or return it for a refund within our 30-day return window. Exchanges are free for U.S. customers. Please ensure the item is in its original condition with tags attached.

We don't currently offer alteration services through our website. However, our retail stores may provide basic alteration services for a fee. Please contact your local AMRISS store for more information about their specific services.

We offer several shipping options: Standard (5-7 business days), Express (2-3 business days) and Overnight (1 business day). Free standard shipping is available on orders over $100 in the U.S. Shipping costs and delivery times vary for international orders.

Orders typically process within 1-2 business days. During sale periods or holidays, processing may take slightly longer. You will receive a confirmation email once your order has shipped with tracking information.

Yes, we ship to PO boxes via UPS. Please note that expedited shipping options may not be available for PO box addresses and signature confirmation cannot be provided for these deliveries.

You can change your shipping address within 1 hour of placing your order by contacting customer service. After this window, changes may not be possible as orders enter our fulfillment system. If you need to make changes after this time, please contact us immediately.

You can initiate a return through your AMRISS account or by contacting customer service. We'll provide a prepaid shipping label for U.S. returns. Items must be in original condition with tags attached. Once we receive your return, refunds are processed within 5-7 business days.

Full-priced items can be returned within 30 days of delivery. Sale items must be returned within 14 days. All returns must be in original condition with tags attached.

Yes, we offer free exchanges for U.S. customers. You can request an exchange through your account or by contacting customer service. If the item you want is out of stock, we'll process a refund and notify you when it's back in stock.

Yes, sale items can be returned for a refund within 14 days of delivery, provided they are in original condition with tags attached. After 14 days, sale items are final sale.

Each garment comes with specific care instructions on the tag. In general, we recommend washing in cold water, using mild detergent and air drying when possible to preserve the quality and longevity of your items. Avoid bleach and harsh chemicals.

Many of our items are dry clean only, especially those made from delicate fabrics like silk, wool or certain synthetics. Please check the care label on each garment for specific instructions. We recommend using an eco-friendly dry cleaner when possible.

For best results, treat stains immediately with a gentle stain remover or mild soap and cold water. Always test any treatment on an inconspicuous area first. Avoid rubbing the stain, as this can damage fibers. For persistent stains, we recommend professional cleaning.

While we don't offer repair services directly, we can recommend trusted specialists for garment repairs. For manufacturing defects, please contact our customer service team within 30 days of purchase, and we'll assist with a replacement or repair.